FAQ
Shop-related questions:
Q: Do you ship internationally?
A: No! Unfortunately this is a small run and my first time opening a store so I’m focusing just selling in the US at the moment. Once i start getting the hang of it maybe there will be a possibility of international shipping.
Q: How long will it take to receive my order?
A: Orders will be shipped out within a 1-2 week via USPS. Once shipped, most orders within the US take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Please expect potential shipping delays of up to 1-3 weeks due to COVID-19!
When you order is shipped, you will receive an email notification with a USPS tracking number to track the status of your package!
Q: I made a mistake! Can I make changes or cancel my order?
A: If the order hasn’t been shipped yet, I’ll be happy to make any changes / cancellations! Please email me at Janieleecontact@yahoo.com with your order number as soon as possible.
Q: My order arrived damaged / broken. What can I do?
A: Please email me at Janieleecontact@yahoo.com with a photo of the damaged/broken product and your order number and we can discuss options!
Q: Why hasn’t my order arrived yet!
A: Please check the tracking number for your order to see when the scheduled arrival date is! If you don’t have a tracking number, feel free to email me at Janieleecontact@yahoo.com and I can resend it! If the tracking number says your order should have arrived, please contact your local post office and provide them the tracking number to see if they can find your package.
Q: Where do you get your products made?
A: Prints are printed via BayPhotoLab. Stickers are printed with StickerMule. My zines are printed with PrintStarBooklets.
Art-related questions:
Q: What tools do you use to draw?
A: For software, I mostly use Adobe Photoshop (illustrations) and Clip Paint Studio (color filling).
Q: Do you do Commissions?
A: No. I don’t do commissions but if it’s a business inquiry send me a email at Janieleecontact@yahoo.com.
Q: Can I repost your art or use it as my avatar, banner, etc.?
A: Reposts and other non-commercial usage of my illustrations are fine as long as you explicitly credit me as “Junkmixart / Janie Lee” and directly tag (if the platform allows it) or visibly link back to the original post of the artwork.